Frequently Asked Questions
Everything you need to know about your Loyal Coffee experience.
How do I ensure my coffee stays fresh after opening?
To maintain peak flavor, we recommend storing your beans in a cool, dark place inside an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the oils and aroma.
When will my coffee be roasted and shipped?
We roast in small batches to ensure quality. Orders are typically processed within 24-48 hours of roasting and shipped via standard ground, arriving at your door within 3-5 business days.
Do you offer a subscription service for regular deliveries?
Yes! You can choose your favorite roast and set a delivery frequency that suits your caffeine needs. Subscribing saves you 15% on every order and can be canceled at any time.
What is your return policy for food items?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied with the quality, please contact us within 14 days for a replacement or store credit.
Are your coffee beans ethically sourced?
Absolutely. Loyal Coffee is committed to direct-trade practices, ensuring that our farmers are paid above fair-trade wages and that all crops are grown using sustainable agricultural methods.
Can I change or cancel my order after it has been placed?
Since we strive for fast fulfillment, please contact our support team within 2 hours of placing your order to make any changes or cancellations before the roasting process begins.